Returns
Thank you for shopping with us, you are a valued customer and we appreciate your business! If you are not completely satisfied with the item(s) you purchased or the fit is not right we are happy to provide a refund in the form of a store credit. Please see the requirements and instructions below so we can help get the process started.
RETURN POLICY:
- All returns are for STORE CREDIT ONLY. All returns are processed for the merchandise total only, shipping will be excluded from the refund amount.
- Eligible returned item(s) must be received back to us within 14 days. If not received within this time, unfortunately we will not be able to accept the return.
- Shipping costs for returns is the customer's responsibility.
NON-RETURNABLE ITEMS:
- All SALE, clearance or promotional items are FINAL SALE
- Accessories and jewelry
- White clothing items
- Bodysuits
- Undergarments/intimates
- Swimwear
- Cosmetics
RETURN ELIGIBILITY:
- Must be unworn and in the same condition it was received
- Original tags must be attached to the item and/or all original packaging included
- Must be free of ANY scents, stains, pet hair or damage
RETURN PROCESS:
- Send an email to Hello.iliandvia@gmail.com and include the following information:
- Name used to place the order
- Order #
- Item(s) being returned
- Reason for the return
- Mail to:
Ili + Via
2300 Sylvan Ave #576312
Modesto, CA 95355
- We will send a confirmation email when the return package is received. Please allow up to 3 business days for inspection of the returned item(s) and an approval for the return. If approved we will provide a store credit in the form of a DISCOUNT CODE.
DAMAGES:
- Email us within 3 business days if you receive a damaged item.
- Include a description of the damages in the email and we will help resolve as quickly as possible.
EXCHANGES:
- At this time, we are not able to guarantee an exchange for the same item.
- A return will need to be made and then a new order placed using the discount code.
STORE CREDIT:
- Discount code is a one time use code
- Full amount of the discount code will need to be used in the same purchase.
- All orders placed with a store credit discount code are FINAL SALE, no exceptions. No returns or exchanges will be made for purchases using a store credit.